Support

Email us any time at support@dreamme.app.

I bought the Bedtime Club on another device. How do I get it back?

Sign in with the same DreamMe account, open the Bedtime Club screen and tap Restore purchases. Use the same Apple Account you bought it with.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open iPhone Settings, tap your name, then Subscriptions, and choose DreamMe. Cancel at least 24 hours before the renewal date to avoid the next charge.

A story failed or was blocked. Did I lose a credit?

No. If a story fails, or our safety check blocks it, the credit goes back to your balance automatically.

How many stories can I make?

New accounts get one free story. A free trial of the Bedtime Club allows up to 3 stories, and members get 20 new stories each monthly cycle. Reading a story again is always free. The details are in our Terms of Use.

How do I delete my account?

Go to the You tab, scroll to the bottom and tap Delete Account. This permanently removes your account, your children's profiles and your stories. It does not cancel an App Store subscription, so cancel that in Settings first.

Where is my child's name sent?

Nowhere outside our own servers. Stories are written with a placeholder and the name is added afterwards. Read more in our Privacy Policy.

Something else?

Email support@dreamme.app with the email address on your account and a short description.